FAQ

ATMs allow you to withdraw money from your checking account without visiting a bank branch. But some withdrawals could cost you. Many banks charge you to use machines operated by other banks or third parties, and those fees can add up quickly. If a bank has a large network of ATMs, you have better access to no-fee withdrawals. Plus, some banks reimburse you for ATM fees.

Reordering checks is simple and quick. The first time you reorder checks, you’ll need to call us at +251 11 618 5722 or visit a branch.

You need your full account number and your phone number

Withdrawing more than your account contains is called an overdraft. Bank overdraft services generally allow your transaction to go through, but you will be charged a fee. Some banks prevent you from over drafting when swiping your debit card and may let you request that all transactions are declined when your account doesn’t contain enough funds. You can also enroll in optional overdraft protection, which allows you to cover an overdraft with money from another account, such as your savings or a credit card. Keep in mind that this protection can result in a fee, and if you pay for the overdraft via a credit card, it may also be subject to interest.